Skip to main content

District Gold UAE Terms and Conditions

These terms and conditions ("Terms") govern the District Gold membership program made available on the District platform in the United Arab Emirates ("UAE"). By purchasing, accessing or using District Gold, you agree to be bound by these Terms, along with the applicable District Terms of Service, Privacy Policy, and any other terms, conditions, policies or program rules communicated on the District platform from time to time. In the event of any inconsistency, these Terms will apply to the extent of such inconsistency in relation to District Gold.

1. District Gold Membership​

District Gold is a membership-based program that allows eligible members to avail benefits on dining and certain event, attraction, entertainment or experience transactions made through the District platform, subject to these Terms, the membership plan purchased by you, and the specific benefit made available to you from time to time.

As a District Gold member, you may be entitled to:

  1. dining offer(s) on eligible dine-in transactions at participating partner merchants; and/or
  2. promotional rewards, credits, vouchers, discounts, cashback or similar benefits on eligible event, attraction, entertainment or experience transactions, or no reward, as may be determined and communicated by District from time to time.

For the purposes of these Terms:

  • "District Gold Partner Merchant" means a restaurant, venue, organizer, attraction, brand outlet or any other third-party merchant on the District platform that participates in District Gold.
  • "Bill Value" means the total amount set out in the bill for food and beverages availed by the member at a District Gold Partner Merchant and shall not include applicable taxes, service charge, delivery charges or any other charges, fees or add-ons, unless otherwise stated on the District platform.
  • "Dining Offer(s)" includes, without limitation, customer credits, promo codes, vouchers, cashback, flat discounts, percentage discounts, meal packages, unlock offers such as buy-one-get-one or similar benefit formats, and any other dining benefits communicated on the District platform.
  • "Promotional Reward(s)" means any promotional credit, voucher, discount, cashback, offer, benefit or reward that District may make available on an eligible event, attraction, entertainment or experience transaction, including the possibility that no reward may be made available.
  • "Eligible Transaction" means a transaction that is successfully completed on the District platform and is designated by District as eligible for District Gold benefits from time to time.

2. Benefits and Features Under District Gold Membership​

As a District Gold member:

  1. District Gold benefits are available only on Eligible Transactions with District Gold Partner Merchants and the list of such merchants may be updated periodically.
  2. District Gold benefits may vary by merchant, city, category, product, transaction type, membership plan, date, time, inventory, availability and other criteria determined by District or the relevant District Gold Partner Merchant.
  3. Benefits may be changed, added, suspended, restricted or withdrawn from time to time. You are advised to check the benefit available on the District platform at the time of making the relevant transaction.
  4. Benefits cannot be exchanged for cash, unless expressly stated otherwise on the District platform.
  5. Benefits will be available only when the applicable payment, booking or transaction is completed through the District platform in the manner specified by District.
  6. You are responsible for payment of all amounts, fees, taxes, charges and other sums payable for items or services that are not covered by the applicable District Gold benefit.
  7. Unless otherwise expressly stated, there is no guaranteed minimum frequency, quantum or continued availability of any District Gold benefit.
  8. You are not permitted to avail District Gold benefits on more than two (2) devices at a time or through any unsupported, shared, unauthorised or fraudulent account access method.
  9. The validity of your District Gold membership will depend on the membership plan purchased by you through the District platform.
  10. District Gold is offered only for personal, non-commercial use and may not be resold, assigned, sublicensed or otherwise commercially exploited.

3. District Gold for Dining​

While availing District Gold benefits on dine-in transactions, the following terms shall specifically apply:

  1. Dining Offer(s) may be redeemed only at participating District Gold Partner Merchants and only on eligible dine-in transactions made through the District platform.
  2. Upon successful payment of the applicable Bill Value through the District platform, you may be required to show the payment confirmation to the District Gold Partner Merchant.
  3. Dining Offer(s) cannot be clubbed during the same visit, except where expressly permitted on the District platform.
  4. District Gold members are required to be present at the District Gold Partner Merchant location when availing the Dining Offer(s).
  5. Dining Offer(s) cannot be clubbed with any ongoing merchant offer, third-party offer, in-house promotion, discounted menu item or any other promotion, unless expressly stated otherwise on the District platform.
  6. Dining Offer(s) extended by a District Gold Partner Merchant may be subject to minimum order value, validity windows, category restrictions, product exclusions, table-size requirements, and such other conditions as may be communicated on the District platform or by the merchant.
  7. Unlock-style Dining Offer(s), including buy-one-get-one or similar offers, may require a minimum number of diners or additional eligibility conditions, as communicated on the District platform.
  8. Dining Offer(s) shall not apply to tobacco or related products, and may also not apply to alcohol or other restricted items where prohibited by law, merchant policy or platform rules.
  9. A customer may not use District Gold for dine-in at a merchant location where such customer is employed or otherwise engaged in a manner that creates misuse, conflict or abuse of the membership.

4. Participating Merchants and Availability​

District Gold Partner Merchants, participating categories, participating cities, and the benefits available under District Gold may change from time to time. Members are advised to review the latest details on the District platform before making a transaction.

5. Fees​

To avail District Gold membership, you may be required to pay a membership fee based on the membership plan selected by you. The applicable membership fee, if any, will be displayed on the District platform at the time of purchase.

6. Payments​

To purchase District Gold, you may choose from the payment methods made available on the District platform. Your access to District Gold shall be subject to receipt of successful payment by District. The membership fee, if any, may be inclusive or exclusive of applicable taxes as displayed on the District platform at the time of purchase. Your payment provider or issuer may separately charge you additional fees, including foreign transaction or processing fees, which are outside District's control.

District may require additional information, verification or documents from you in accordance with applicable law or District's internal risk, security, compliance or fraud prevention requirements.

7. Term​

These Terms shall apply from the date of purchase or activation of your District Gold membership and will remain applicable until your membership expires, is terminated, or is otherwise discontinued in accordance with these Terms.

8. Subscription and Renewal​

District Gold membership is personal to you, non-transferable and, except where required under applicable law or expressly stated otherwise on the District platform, non-refundable.

9. Modification to District Gold​

District reserves the right to offer, alter, extend, suspend, discontinue or withdraw any feature, benefit, offer, discount, promotion, eligibility rule, category coverage or other aspect of District Gold at any time, with or without prior notice, subject to applicable law. Any such updates may be reflected on the District platform.

10. Suspension and Termination​

District reserves the right to suspend, restrict or terminate your District Gold membership, your access to District Gold benefits, or your participation in any related promotion if District determines, in its sole discretion, that:

  1. you have violated these Terms or any other applicable District, merchant, venue, organizer or platform terms;
  2. you have engaged in fraudulent, abusive, manipulative, misleading or unlawful activity;
  3. you have misused District Gold or attempted to derive unauthorised or unintended benefits from the program; or
  4. your conduct exposes District, any merchant, venue, organizer or any third party to legal, operational, reputational or financial risk.

You will not be eligible for any refund in respect of membership fees where your District Gold membership is suspended or terminated on account of the foregoing, except where required by applicable law.

11. Personal Information​

District Gold members may be required to share certain personal information, including name, mobile number, email address, payment details and such other information as may be required to purchase, activate, administer or support District Gold. Such information will be processed in accordance with the applicable District Privacy Policy and related platform policies.

12. Disclaimer Regarding Third-Party Merchants, Venues and Organizers​

The liability to honour the benefits made available by a District Gold Partner Merchant, venue or organizer rests with the relevant third party to the extent such benefit is controlled, delivered or administered by that third party. District shall not be responsible if a District Gold Partner Merchant, venue or organizer refuses, fails or is unable to honour a benefit for reasons outside District's reasonable control.

District Gold Partner Merchants, venues and organizers reserve the right to refuse service or admission in accordance with their policies and applicable law. If you face an issue in availing a District Gold benefit in a manner inconsistent with these Terms, you may contact District through the support channels made available on the District platform, and District will use reasonable efforts to assist.

13. Compliance by Third Parties​

You acknowledge that District bears no responsibility for the statutory, regulatory, licensing, health, safety, tax or other legal compliance of any District Gold Partner Merchant, venue, organizer or other third party. District shall not be liable if you are unable to avail District Gold benefits because any such third party is in breach of applicable law, regulation, licence or permit conditions.

14. Limitation of Liability​

To the maximum extent permitted under applicable law:

  1. District shall not be liable for any in-person interactions with restaurant staff, venue personnel, organizers, representatives or other third parties, or for your on-ground experience at any merchant, venue, event, attraction or experience.
  2. District shall not be liable if a merchant, venue, organizer, attraction or event temporarily or permanently closes, changes its schedule, modifies its inventory, alters its benefit, or ceases operations.
  3. District shall not be liable for indirect, incidental, special, consequential or punitive losses, or for loss of opportunity, revenue, goodwill or anticipated savings, arising out of or in connection with District Gold.
  4. District's aggregate liability for any and all claims arising out of or in connection with District Gold shall not exceed the membership fee actually paid by you for the then-current membership plan giving rise to the claim.

Nothing in these Terms limits any liability that cannot be excluded under applicable law.

15. Communications​

District may contact District Gold members by phone call, SMS, push notification, in-app communication, email or other electronic means with information relating to District Gold, your membership experience, support, verification, feedback, offers, updates or service communications. Calls may be recorded by District or its service providers for training, quality, security, compliance and support purposes, subject to applicable law.

16. Assignment​

District may assign, novate or transfer any of its rights or obligations under these Terms to any affiliate, successor, acquirer or third party at any time, subject to applicable law.

17. Governing Law and Jurisdiction​

These Terms shall be governed by and construed in accordance with the laws of the UAE. The courts of Dubai shall have exclusive jurisdiction over any dispute arising out of or in connection with District Gold, subject to applicable law.

18. Severability and Survival​

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect. Provisions which by their nature should survive termination or expiry of your membership, including provisions relating to liability, dispute resolution, assignment, misuse, fraud, suspension, termination and interpretation, shall survive such termination or expiry.

19. Contact Us​

For any queries regarding District Gold, you may contact District through the help, support or contact channels made available on the District platform.